Think twice about calling Sprint customer service

Hey, it’s a great way to get out of your contract - just call sprint 10 times a day, and you’re done - with no early termination fees!

Kudos to Sprint. If you have a customer that’s really that unhappy, letting them out of their contract is the thing to do. I wish I could have had that experience with Verizon. I had to pay the $175 penalty to switch to a more reliable service provider. If Sprint is willing to let you out without paying, that’s the ultimate customer service. If you are unhappy why should you have to pay to switch.

I’m glad I’m not with Sprint. Hey Sprint customers, do you have that warm fuzzy feeling now? Seriously, Sprint is big enough to afford to be “picky” about who they want to keep as a customer, but this doesn’t really say much about their customer service and need to help out their clients. Put fear into your customers with acts such as the one posted here. It’s ridiculous.

Although this sounds like customers getting screwed over, what was happening is alot of these customers (not all, mind you) were calling repeatedly for credits and discounts that they were not due. How do I know this? Because I worked in the Accounts Services Dept. (Retention)

It’s a long story but what was happening is that over and over again, these people (the offenders were all from Brooklyn, NY) were calling to say that they didn’t like their phones, didn’t like their plans, etc. All legitimate complaints, right? Negative. What they were doing is, we’d send them a new phone at a reduced cost and they were supposed to send the old one back. Instead, they’d turn around and sell the old phone to someone else. They’d also call and demand credits for things they weren’t due and somehow manage to get all sorts of discounts they weren’t supposed to have. I saw one account where the guy hadn’t paid his bill in over a year. Now I like getting a deal as much as next person but this was down and out fraud.

I actually left the company because some employees and managers were allowing this to happen (because they make commission for “saving” customers) and when I spoke up about it, I got passed over for multiple promotions that I was well qualified for.

I would bet the terminations are related to people who constantly call Sprint customer care asking for “perks” aka free stuff. We’re talking bill credits, free equipment, 6pm nights for free, free text packages, free internet, etc. They call many times back to back until they get a rep who gives them something. google “sprint perks” and you’ll find loads of forums that explain every single perk available along with user’s experiences. People spending hours on the phone for a $5 credit.

So let’s do the math, so what percent is 1,200 out of approximately 55 million? Oh gee, wow, that’s a whopping less than one percent. The key point, is not those who call care or tech support once, twice, or several times, but those few who call over and over and over and over and over month after month after month after month after month. Get the picture? If you owned a business would you give the service away for free? That’s what was happening. Look at the data and facts people. Just look at the facts.

I have been a sprint customer for 7 + years..I call to order a new phone and renew my contract for two more years..Never called, Never had a problem..Until they sent me the wrong phone..I called to get a label to send it back so they could send me the right one..It took me from 9:00am to almost 3:00 pm to get that label to fix their mistake..all they keept saying I can not help you I will tranfer you to someone that will..and kept me on hold for 40 minutes to later repeat the process over and over…two weeks after my phone got cancel and I was charged $200.oo termination fee..when call customer service to find out why? they did not know..at this point I am looking foward for my contract to be over and change to another wireless company..one that could offer a good customer service

Sprint is the absolute worst cell phone provider on the planet. I switched to Verizon about 90 days ago and have not had a single dropped call since. I had 3 lines with Sprint and experienced 5 or more dropped calls per line every single day. DO NOT go with Sprint for your cell service, you will be extremely sorry that you did. Period

Sprint is the worst any one who supports the descion has not called sprint tech support and compared it to verizon

Buyer Beware!!
I brought a new computer in march 2007, I was advised to apply for internet service with Sprint. I was not approved. A month later, I was sent a bill for $498.00. I have been calling sprint repaetedly to dispute the charges because I never got their services. Collection has been harassing me with daily calls. Sprint says they are looking into it. Its been 5 months and the matter has not been dissolved. I am filing a formal complaint with consumers affairs and better business bureau. You dont have to have service with sprint to get billed, all they need is your social security number and you will be in for a nightmare.

I would be happy if Sprint let me out of my three contracts. The problem started when I moved. Sprint took down my new address incorrectly. I did not get a bill for a couple of months. The first I heard about a problem were threats to cut off my account. All attempts to get copies of the bills failed. But I paid some $350 to keep the phone on, and corrected the address. The problem was that some one at Sprint put “a hold” on sending me any bills. So I still have not gotten any bills. In attempting to straighten out the problem, I have waited on endless cueues, been put on hold, only to have the calls dropped and have to wait again. Have been transferred to numbers only to get a recording that the department was closed. Be told by one department that only department two could help. When I call, wait for them, they say only department one could help.

So since I decided that I was not going to continue to pay amounts without checking a bill, my phone were shut off (after being promised they would not be). I lost lots of important calls. I have been promised credit, only to have them taken away. I have finally figured out that I could look at old bills on line, after being told that I would not be able to do so. I looked on line, and found $270 of bill for one of my three numbers. The only problem was that phone that I had purchased about a year ago from Sprint for that line had stopped working. Sprint had refused to stand behind the phone and I had to buy a new phone and a new line. I paid some $400 and am still waiting for the rebate that has never arrived.

Communications have been extremely difficult, especially by telephone. I have been communicating by e-mail to keep a record and actually to get a response, but the responses have been still been one sided and heavy handed. I have wasted a huge amount of time trying to get service, and have gotten very little. The phone selection at the store for the new phone I had to buy was very poor. I am extremely disappointed with the poor service. Is there anything that can be done, or do I just need to find a new provider? I think not. I would be very happy to get out of my contracts!

I have been a Sprint customer for about 7 years. I even worked for them! I have kept with them, because I never had a problem with phones or service. Until recently. Mind you, this story has omitted the countless hours that I spent on the phone with customer service, or wait time to speak to a supervisor, or trips to the Sprint store to return phones or transfer phone numbers.

I keep getting dropped calls at home and at work. In September, I had a promotional flyer sent to me for a free (after rebates) Samsung M300 phone. I ordered the phone the first week of September. Although I was charged for the phone, I never received it. I called a week later and a new order was placed. After a few days, I noticed that the battery life was low and when it powered off, the text messages would delete. I called and asked for a new phone. After not receiving it, I called again. I was told that a phone was on its way. I asked for a credit for the problems I’ve been having and was told that I would receive one. The phone still never came. Called Sprint again, spoke with a supervisor who ordered a new phone and a return kit. I received the new phone. And a phone bill for $410.60 (when my bills are normally less than $40 a month). I’ve called several times since then to figure out why. Apparently one charge is for the broken phone. Another for a phone that doesn’t exist. And to top it all off, my current phone is doing the same exact thing with deleting texts and powering off quickly (it shut off while I was on the line with customer service).

So all in all, Sprint’s customer service representatives are not being properly trained. They don’t know what to do when a problem is encountered. Or they give you the wrong information. And the representatives are unreliable. They say they will do something and it doesn’t get done. Several of the representatives are rude (including a particularly obnoxious supervisor I dealt with). There are so many divisions in Sprint that no one can figure out a simple billing issue (like a random charge of $199 for a phone that was never ordered), claiming it’s another department’s responsibility. And the phone’s themselves suck.

I’ve called them so many times in the past 2 months. I hope they do give me the boot.

After some thought what right do we as customers have with Sprint? Why can’t we also cut or ties with service that is substandard. Their own industry gives them a low rating. Now the long standing customers seem to be the ones who are rising from the deeps of the ignore/hold scheme (in hopes that we will hang-up and be happy with the slum lord conditions). If they have the opportunity to cancel customers with a simple letter why can’t we do the same? It would seem that with our complaints in the hundreds of thousands would be justification to be able to seek another provider with out the fear of early termination fee. Where are the rights of the customer did we sign them away; what happened to the philosophy that the customer is right and with out them our doors will close. Why not start a class action suit against Sprint or even a grass root protest; picket in front of the stores, don’t pay your bill effect the cash flow. By their own words they omit to having problems and to better serve those who also call to complain we must purge those who have complained too much about their service. Sounds like a play on words a couple of rounds of that it’s going to destroy it’s self. I think it’s time to take this issue up with the Better Business Association and the attorneys general office. Maybe that’s how the little guy gets heard. Best of luck to Sprint in its self-destruction!

I WORKED FOR SPRINT 15 YEARS AND ALL I CAN SAY IS I WAS ALWAYS TREATED LIKE A SLAVE. SPRINT SUCKS. GREAT. TODAY I WAS TREATED LIKE DIRT BY SEVERAL SPRINT STORES IN OP KS AND AT YOUR CAMPUS STORE. I AM DISABLED AND HAVE NEUROLOGIC PROBLEMS. I WORKED THERE 15 YEARS.

I WORKED UNDER BILLY BOY AND FORSEE BOTH OF WHOM WERE GIVEN THE BOOT BY THEIR STOCK HOLDERS OF WHOM THEY BOTH SCREWED.
I REMEBER THE FIASCO WITH THE SO CALLED MERGE YEARS BACK.
I WATCHED THE EXECS TAKE THEIR STOCKS AND RU N ABD I WATCH BILLY BOY HIS HAVE SHORTS EATEN BY THE IRS AND OTHER AGENGIES AND RUN WITH HIS TAILS BETWEEN HIS LEGS.

NOW OLD FORSKEE JUST GOT THE BOOT.

I HOPE THE VIP OF OPERATIONS IS NEXT. WE AS EMPLOYEES USED TO BE ABLE TO GO TO ANY RADIO SHACK STORE OR SPRINT STORE AND BUY WHAT WE WANTED AND RECEIVE OUR DISCOUNT.
WHAT IS THE CRAP THAT AN EMPLOYEE CAN ONLY GO TO THE CAMPUS OR RESTON TO GET THEIR DISCOUNT. I KNOW THIS IS THE VIP OF OPS DOING.

I DROPPED MY SPRINT WIRELES SERVICE BECAUSE OF THEIR PISS
POOR SERVICE AND CUSTOMER SERVICE.

EMBARQ HAS YOUR ASS HEAD OVER HEALS.

SO IT WILL BE MY PLEASURE TO WATCH SPRINT NEXTEL OR WHOEVER THEY WILL BE NEXT DEMISE

IT IS THE GREED OF THOSE AT THE TOP THAT HAVE RUINED WHAT USED TO BE THE BEST COMMUNCATIONS COMPANY IN THE WORLD.

I USED TO PRINT THE EXEC PAYROLL I KNOW.

TO TREAT ANYHONE IN THIS MANY IS DISGUSTING.

I AM SORRY THAT I USED WORK FOR THAT COMPANY.

TO TREAT OUR TROOPS LIKE YOU ARE DOING IS AN ABSOLUTE SHAME.
DO YOU KNOW THA 20- 30,000 OF OUR YOUNG MEN AND WOMEN ARE
HAVE COMMITTED SUICIDE AFTER RETURINIGFROM IRAQ AND AFGANISTAN. LOOK ON THE INTERNET THESE ARE VA STATITICS. DID YOU PEOPLE FORGET 9/11. SHAME ON YOU.

YOU ASK FOR YOUR BLESSING U HAVE ALREADY RECIVED IT SAYS JESUS. SO WHAT DO YOU THINK IS IN STORE FOR YOU NEXT. ONLY JESUS KNOWS. REMEMBER THE PHARASIES AND THE SCRIBES.
REMEMBER WHAT HAPPENED TO RHOME.

THE LOVE OF MAMON IS THE ROOT OF ALL EVIL.

SHME ON YOU MY DAD LOST HIS ARM LEG IN WWII FOR U MY FREIND DIED IN VIETNAM FOR U AND NOW MY COMRADS ARE COMMING HOME FROM IRAQ AND AFGANISTAN MESSED UP. MISSING LIMBS, WITH PTSD, AND KILLING THEMSELVES FROM THE STRESS OF WAR. FOR U

80 PERCENT OF THE HOMELESS YOU SEE ON THE STREETS ARE VETS.
THEY ARE MESSED UP. FOR U. CHECK THE STATS ON THE INTERNET.

I’M SICK OF OF PEOPLE WHO DO NOT HAVE A HEART. I WILL PRAY FOR YOUR SOULS; BUT I’M NOT THE ONE WHO MAKES THE DECISION
WHERE U GO.

U SAY OUR TROOPS ARE KILLING INNOCENT CIVILIANS IN IRAQ.
READ WHAT THE VA SAY ABOUT IT IT BECAUSE OF STRESS.

DIOD YOU EVER HEAR OF RED MIST, DID YOU EVER HEAR OF
POLICING UP YOUR FRIEND OFF THE STREET AFTER HE/SHE HAS BEEN BLOWN TO PIECES BY A SUICIDE BOMBER. THINK ABOUT
BEING AFRAID EVERY MOMENT TO EVEN STEP OUT YOUR OWN HOME
OR YOUR OFFICE. THAT IS HOW IT IS IN IRAQ. YOU NEED TO BE ON YOUR KNEES THANKING YOUR GOD THAT WE TO THE WAR TO THEIR
BACKYARD. 9/11 WOULD BE HAPPENING OVER AND OVER AGAIN IF WE DIDNT. U CAN LAY UR HEAD ON UR PILLOW WHEN YOU DSLEEP BECAUSE OF THEM. MY BROTHERS AND SISTERS IN THE MILITARY.

SHAME ON U
SHAME ON U

So all I have to do is start calling & complaining 24/7 & I have the chance to get CREDITED the 200.00 Termination fee & can finally jump to another service provider?? Had I known this sooner!!!! BTW, I’m quite bitter due to just having spent 3 hours (no exxageration) trying to merely activate my phone. Whatever happened to customer service?? Us customers are a dime a dozen to Nextel/Sprint. We do not take priority. Not when “new customers” get to speak to a service representative faster than “existing”.

I disagree with some of the things Sprint CSR’s tell me. When I have a dispute over an obviously ridiculous charge, I am placated & lied to explaining that I will be contacted expediently to resolve my issue. Then nothing happens but a text or voice message directing me to pay all charges or lose service. I then contact Sprint again and explain what has happened and give my dispute number. I am put on hold for a VERY long time so that the rep can confer with a supervisor who never gets on the phone. Again I am told that they will handle this issue and that they are sorry for the mis-handling of this issue. Keep in mind, I have not insisted that they dismiss all charges instantly, but only investigate this dispute and contact me in an appropriate amount of time. This never happens. Again I either get a text or voice message about loss or interruption of service unless I pay up. Then I call again, Again I am assured that the problem will be resolved without interruption until dispute resolution is reached. Then I cannot make outgoing calls, all my calls are re-directed to bill payment at Sprint. Be warned that if someone at Sprint makes a mistake, they still need you to pay for it because an employee who makes a mistake will never admit it and you will then run into an endless chain of employees who get away with passing the buck until so many mistakes are made that the company itself will protect their employees by stonewalling you and cutting service completely until you pay for what you shouldn’t owe. This is a ridiculous business practice as they will fight to get an erroneous $100-200 dollars from a long term customer who is worth thousands per year and risk alienating that customer just for a small amount of money just because they cannot justify eating the cost of their own mistakes. DUH!!!!!!!

I have been a Sprint customer since ~2000 and was quite happy till the last few years when the signal quality became worse and I started having dropped calls. But the quality was ok for the price I paid.
I was looking into changing plans/providers and when calling Sprint was told I could get a $10 monthly discount for being a long time customer but the discount wouldn’t show up for two months on my bill. I thought that the fact that it won’t show up on your first bill was a little fishy, but they wouldn’t screw over a long time customer would they? Wrong!!!
They now deny I was promised any discount and then said it is 10% not $10 which I see has happened to other Sprint customers in other blogs. I refused the 10% discount. I made the mistake of having Sprint do direct billing from my checking and am being given a complete runaround from Customer Service when trying to change my automatic billing back to a paper statement billing. I try to get the billing changed and customer service transfers me to the Finance Dept., Finance transfers me to Customer Service, then I am told I need to go to the web site, I ask how and the line goes dead. I call back and am told I would be emailed a form to fill out in 48 hours. Of course it never arrives. I will probably have to close my checking account before they can figure out how to change my billing back to a paper statement. Of course I will be cancelling when my contract is up.

I agree. I just got totally screwed by Sprint & lied to.

to be blunt as a customer service rep for sprint , unless your a huge corporation with thousands of lines , most reps dont give a shit about individual accounts or small business accounts
- tony